Privacy Policy

Last Updated: 18/12/2025

At Core Health Group, we are committed to protecting your privacy and managing your personal and health information with the highest level of care. This policy explains how we collect, use, and safeguard your data across our website (www.corehealthgrp.com), our in-clinic services, and our mobile application (powered by Everfit).

1. Information We Collect

Because we provide clinical exercise physiology and fitness services, we collect various types of information:

  • Personal Information: Name, email address, phone number, date of birth, and emergency contact details.

  • Health & Clinical Information: Medical history, injury details, physical assessment data, medications, and referral information from GPs or specialists.

  • App Data (via Everfit): Workout logs, nutrition/meal tracking, body metrics (weight, body fat %), progress photos, activity data (steps/heart rate synced from Apple Health or Google Fit), and in-app messages.

  • Technical Data: IP address, browser type, and usage data collected via cookies on our website.

  • Financial Data: Payment details for memberships or clinical sessions (processed securely via third-party providers like Stripe).

2. How We Collect Your Data

We collect data through:

  • Online booking forms and inquiry forms on our website.

  • Initial clinical consultations and assessments.

  • The Core Health Group App (powered by Everfit) when you log workouts, upload photos, or communicate with your trainer.

  • Direct communication via email, phone, or SMS.

3. Purpose of Collection

We use your information to:

  • Provide safe and effective clinical exercise physiology and personal training.

  • Create and deliver personalised workout and nutrition plans via the app.

  • Monitor your progress and adjust programs based on your health data.

  • Process payments and manage your membership.

  • Communicate updates, reminders, and health-related content.

4. The Core Health Group App (Everfit)

Our mobile application is powered by Everfit. When you use the app:

  • Health Data Utilisation

    Our app collects and processes health-related information such as workout activity, exercise logs, heart rate, and other fitness metrics. This data is collected only with your explicit consent and is used exclusively to deliver core app features, including fitness tracking, progress insights, and cross-device synchronization.
    We do not share your health data with any third parties, and we do not use this data for advertising or marketing purposes. All health information is stored securely and access is limited to authorized personnel only. We adhere to industry best practices to ensure data protection.
    If you choose to delete your account, all associated personal and health-related data will be permanently deleted from our systems.

    Account Deletion

    To request the deletion of your personal information from our database, you can submit a request through our in-app settings or contact form available on our platform. For such requests, please write "delete my account" in the subject line, and include your first and last name and e-mail address in the body of the message. We will use commercially reasonable efforts to honour your request. We may retain an archived copy of your records as required by law or for administrative purposes. Please note that we will store communications you may send through the Service, as well as any comments you may post, and they may not be subject to modification or deletion. You may also control the information that we collect through the settings in your browser or mobile device. You may configure your browser to reject cookies from our app and may adjust the settings of your mobile device to prevent the Platform from obtaining location information. However, please note that the Service may rely on cookies and location information to function properly and some parts of the Service may not be available if you disable cookies.

5. Disclosure of Your Information

We do not sell your personal data. We only disclose your information:

  • To Clinical Partners: With your consent, we may share progress reports with your GP, Physiotherapist, or Specialist.

  • To Service Providers: Such as Everfit (app hosting), Stripe (payments), or Cliniko/Halaxy (practice management), who help us run our business.

  • Legal Requirements: If required by Australian law or to protect the safety of our clients and staff.

6. Data Security

We take reasonable steps to protect your data from unauthorized access:

  • Everfit Security: Everfit uses industry-standard encryption (SSL/TLS) and secure AWS cloud servers to protect app data.

  • Clinic Security: Health records are stored in encrypted, password-protected practice management software.

7. Your Rights

You have the right to:

  • Access: Request a copy of the personal and health information we hold about you.

  • Correction: Ask us to update or fix inaccurate information.

  • Deletion: Request the deletion of your app account and associated data (subject to clinical record-keeping laws).

  • Withdraw Consent: Opt-out of marketing communications or app data syncing at any time.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Core Health Group Address: 27/8 Lewalan Street, Grovedale, Victoria 3216

Email: info@corehealthgrp.com

Phone: 52231652